- A new Memorandum of Understanding with SITA paves the way to co-develop the Intelligent Total Airport Management (iTAM) platform that is set to revolutionize airport operations.
- The AI-driven platform, capable of autonomous decision-making, will improve OTP (On-Time Performance) and enhance operational efficiency across the entire aviation ecosystem.
With passenger numbers rising globally and pressure on hubs to deliver more predictable, more efficient and passenger-centric operations, airports around the world are ramping up efforts to integrate data and coordinate real-time decisions. Abu Dhabi Airports (ADA) is taking a big step in this direction with a new Memorandum of Understanding with SITA to explore joint development of an AI-driven Intelligent Total Airport Management (iTAM) platform that brings real-time data, insights and operational decisions together across the entire airport ecosystem.
As airports face more stringent operating restrictions and heightened passenger expectations, ADA aims to build a more connected and resilient operating model capable of earlier detection of disruptions, better resource optimization, and smoother passenger journeys. Under the MoU, both organizations will explore a common operational data platform that integrates information from airlines, ground handling, air traffic control, government agencies and airport systems. Through the use of advanced analytics, artificial intelligence and autonomous workflows, it will help airports anticipate disruptions, optimize resources, and enhance safety, efficiency and on-time performance. It serves as a scalable foundation for AI-based end-to-end airport management and continuous improvement.
Andrew Murphy, Chief Information Officer at Abu Dhabi Airports, said: “This cooperation with SITA enhances Abu Dhabi’s vision to be at the forefront of global innovation and digital transformation. By enabling Zayed International Airport to become one of the world’s first truly connected digital airports, and by supporting this with iTAM at its core, we are creating a unified operational source of truth that accelerates growth and sets a new global standard for smart, seamless journeys.
“Today’s airports operate in a more complex and more interconnected environment than ever before.” added Salim Puri, Head of MEA at SITA. “Every operational choice impacts airlines, passengers and partners across the airport. By collaborating with Abu Dhabi Airports, we have an opportunity to co-create a smarter way of working, one that uses data and intelligence to make every decision more predictable and more efficient. This approach supports the smooth journeys that passengers have come to expect and gives airport teams better tools to manage disruptions before they escalate. Together we can shape a model that becomes a reference point for airports globally.”
The MoU marks the beginning of a joint journey to create capabilities that will position Abu Dhabi and SITA airports in a leadership position, and shape the next era of AI-driven airport operations.
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